Help Center

You can contact the seller through their shop's home page and request that the seller cancel your order.

Accepting your request is up to the individual seller. Submitting a cancellation request doesn’t automatically cancel your order. 

By shopping on our site, you will save time and find great local products. You won't have to visit every storefront or website of local businesses in our community to find what you’re looking for.

You’ll be able to shop and buy from many local businesses right in the comfort of your own home. No store hours, we’re always open! 

Each shop owner on NEPA Marketplace is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.

Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page under Shipping & returns, or by clicking Policies at the top of their shop homepage.

Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies. 

Yes! We encourage that you contact sellers directly with any questions relating to product inquiries, shipping, materials, packaging, etc.

Every shop page includes a link to a form where you can contact the shop owner directly and they can respond directly to you. 

We currently accept payment via Stripe.

Stripe encrypts and securely stores the credit card information on their servers using advanced fraud protection. 

Stripe offers secure credit card payment via MasterCard, Visa and American Express. 

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. You can contact the seller through their shop's home page and request a return or exchange.

NEPA Marketplace acts as a facilitator for the products and shops found on this website. This allows our shop owners to have full control over how they choose to run their business.

With that being said, each shop will set their own policies regarding returns, exchanges and refunds.

When making a purchase, be sure to review the shop policies and make any inquiries you may have prior to your purchase. 

NEPA Marketplace acts as a facilitator for the products and stores found on this website. This allows our store owners to have full control over how they choose to run their business.

Each shop will set their own policies processing times, shipping options and local deliveries and/or meet ups.

When making a purchase, be sure to review the store policies and make any inquiries you may have prior to your purchase. 

We encourage that all disputes be handled between the buyer and seller directly.

If the buyer and seller cannot resolve a dispute, you may be able to open a case with NEPA Marketplace.

If a resolution cannot be met, NEPA Marketplace can be consulted for a final determination decision. 

You need to have an account and be signed in to be able to use the benefits of our wishlist feature.

When you see an item you like, that you may want to purchase in the future, you can add it to your wishlist. All items will be kept in your wishlist until you decide to make a purchase.

You can also share your wishlist with others via: email, facebook or direct link. 

When you follow a store you will be notified via email about new item additions. If you wish to stop receiving store notifications, simply “unfollow” the store.